Refund policy

At Luna Mares, we want you to feel confident and excited about every piece you receive. If something isn’t quite right, we’re here to help with a simple and transparent return and exchange process.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 30 days of the delivery date
Be unworn and in its original condition
Include all original packaging
No Gift Cards or items marked clearance or final sale

Items marked as Final Sale are not eligible for return or exchange.

Return Shipping

Customers are responsible for all return shipping costs.

Please do not purchase return shipping until your return request has been reviewed and approved by our team.

Once your return is approved, you may ship your return using the carrier of your choice.

All returns must be shipped with a tracking number. Once your return has been shipped, please email the tracking information to contact@lunamaresjewelry.com.

Luna Mares is not responsible for returns that are lost, stolen, damaged, delayed, or misdelivered during transit. We strongly recommend retaining your tracking information and proof of shipment until your return has been successfully received and processed.

How to Start a Return

Log in to your customer account.
Select the order and item(s) you wish to return.
Follow the prompts to submit your return request.
Provide a detailed reason for your return request to help our team
Wait for your return request to be approved before purchasing return shipping.
Package your item securely and include your packing slip.
Email us the tracking number for your return shipment so we can monitor its progress at contact@lunamaresjewelry.com

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment. Please allow 2–7 business days for the refund to appear on your statement, depending on your financial institution.

Refunds will be processed based on the original purchase price and any promotional discounts applied at the time of purchase.

Exchanges

We offer 30-day exchanges on all eligible items. To qualify for an exchange, all items must meet the same return qualifications listed above. Please provide your order number or email used to purchase your jewelry.

Please note that all exchanges are final.

Gifts

Items received as a gift are not eligible for a refund. However, we are happy to provide store credit so you can select a piece you love.

Please note that gift cards are non-refundable and cannot be cancelled.

Final Sale Items

Items marked Final Sale are not eligible for returns or exchanges.

If you need to start a return or exchange, please login into your Customer Account or contact our support team with your order number and request details, and we will guide you through the next steps.